Cancellation Policy

Most Counsellors and Psychologists have firm policies around missed appointments, usually charging clients the cost of the appointment. Why? This time has been reserved exclusively for the client, meaning other people who could have benefitted from this appointment time, cannot use it. Additionally, when Counsellors and Psychologists have reserved the time in their work schedule, they expect to be compensated for that. Most therapists will have a 24-hour cancellation policy as it is typically hard and often impossible, to fill appointment spots on short notice.

Please note that if you need to change or cancel an appointment, we require 24 hours’ notice prior to your scheduled appointment. You may cancel using the online booking system or by calling the office. We may not charge for the first missed appointment if an attempt was made to cancel or contact our office but will charge the full price for any ‘no shows’ or other future missed appointments that have not been cancelled in accordance with our 24 hour notice policy.

If you have any questions or concerns about this policy you may discuss it with your Psychologist or Life Coach.